The large majority of our respondents resides in the Netherlands. Other more frequent countries of residence were Germany and Belgium. The rest
of our respondents currently live in Malawi, South Africa, Uganda, Kenya, New Zealand, the United Arab Emirates, Ghana and Zimbabwe.
To assess the importance of money transfer services between members of the African diaspora and the African continent, we created a filter for cases including members of the African diaspora and nationals of African countries. This applied to 21 cases. Of this group, a large majority of 90% makes use of these services (compared to 80% of the overall research population).
It’s just much easier to deal with online
Why would I go to a store if I can do it at home?
It feels safer that way (in the shop)
Do you use other ways to send or receive money?
Overall, our respondents very generally quite satisfied with the services of the money transfer providers they used. When asked to rate how satisfied they were (0 = not satisfied at all; 10 = could not be more satisfied), the mean value among all respondents was 7.41.
Although high transaction costs remain a major disadvantage of these services, many people still rely on those services and acknowledge their benefits such as the instantaneous and safe transfer of money without having to use a bank account.
The rates are quite expensive
Its fast and instant transfers, saves a lot of time when done online
It's the quickest and trusted way. I like it
It's costly and the currency exchange rates take up much of the money. But it helps.
The cost of sending is quite high likewise the time it takes for the receiver to get the money
Slow at times
Without them, life would be slow. However, there is need of improvements
Sometimes the charges can be a lot
And an overview of our related posts:
1) Money Transfer Services in The Hague: An overview
2) Money Transfer Services in The Hague: Mapping the money transfer services
3) Money Transfer Services in The Hague: Abiola Adegoke on her experiences with remittances
4) Money Transfer Services in The Hague: Paul Asiimwe on the social impacts of money transfers